Technical Support
Professional, personal attention
What we do
We are here to help whenever you need us. You can reach us via email or phone for tech support any time of day. No problem is too big or too small for our customer focussed, problem solving support experts. Our Australian based support centre is available 24/7/365 to help solve your problems and get you back to work quick smart.
When your business engages with Neo Technologies, we become a team, which includes a dedicated service delivery manager. We take the time to get to know your business, goals and priorities so we always have your best interests in mind. This close and ongoing understanding of the IT needs of your business gives us the clarity and focus to respond to urgent issues, the depth of knowledge to anticipate your IT needs and the experience to provide strategic advice and direction.
Unlike many other IT companies, we manage all vendors and partners on your behalf. We will liaise to plan, rollout and manage any integrations required as well as deal with ongoing support and bug fixes where required. Once again - this allow you to focus on your core business operations and leave all IT concerns to us.
Our fixed monthly fees are per team members, however we offer UNLIMITED device management per team member or business-wide. This gives you peace of mind that we will support your workforce and also helps control business costs.
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END TO END IT SOLUTIONS
Neo Technologies offer end to end IT services, solutions, support and advisory. Our depth and breadth of specialised knowledge and experience in all areas of IT is what sets us apart from our competitors. Our complete offering means you can be assured that we have your entire IT requirements covered.
What our clients are saying...
Glenn Harvey
Frank Di lorio
Cameron Gillies
Aberdeen Lawyers
Pryce Sprague
Nicholas Pastro
Ashley Kissick
Malcolm G Burrell
Darren Noble
Practice Manager
Oasis Tension Structures (Australia) Pty Ltd
